FAQ

 Will there be a shipping confirmation once the order is placed?

Yes, once your order is placed you will receive a confirmation via email.

How long does shipping take?

Shipping is worldwide, on average our customers receive orders from 10-15 business days. This is an average estimated time frame.

Due to the high demand of our product there can be some special cases of delay in the shipping time (from 15 to 25 days).  

Fast shipping: 4-7 days only to the United States.
This shipment has an additional cost of $15,99

If your order hasn't arrived in the estimated delivery times, please contact our support team.
(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).


How can I contact you?

You can contact us by emailing our support team directly at support@noveltyshelter.com

How do I track my package?

A tracking code will be generated as soon as your order has shipped. We will send you an email containing this code for you to use it to track your order:
Please note that it can take up to 3-7 business days for the tracking information to be updated.

I did not get a tracking number, what do I do?

If you did not get a tracking number after 7 business days of placing your order you can simply email us and we will gladly make this issue our priority.

Do you ship internationally?

Yes! We want our incredible product to be used by anyone around the globe.